Phone Basics

Summary

It’s on the phone that many relationships are made or are damaged. The skillset required to perform well under pressure and in a fast paced environment must not be left to chance. In this course, we will learn how the very best do it. We start with the design of the responsibilities and help you work towards a more focused role. After all no one is great at doing 10 things at once! So first we establish your goals for the front desk role.